Free frozen shipping, delivered fast
Shipping is free on every order. Each one leaves our US cold-storage warehouse in an insulated box with dry ice, so your Musang King arrives frozen and ready for your freezer.
Where we ship
Within the United States. [Edit: contiguous 48 states; Alaska, Hawaii and PO boxes excluded.]
Processing
Orders ship Monday to Wednesday so they never sit in a depot over the weekend.
Delivery time
[1–3] business days after shipping, depending on your location.
Packaging
Insulated cooler box with dry ice to keep every pack frozen solid.
Free shipping on every order
No minimum spend and no hidden fees. Dry ice and insulated packaging are included.
| Option | Delivery time | Cost |
|---|---|---|
| Frozen delivery with dry ice | [1–3] business days | FREE |
| Local pickup | [By appointment] | FREE |
When will my order ship?
Because frozen food can't wait in a warehouse over the weekend, we ship on set days.
| Order placed | Ships |
|---|---|
| Thursday – Sunday | The following Monday |
| Monday – Tuesday | Next business day |
| Wednesday | Same day if before [12 PM ET], otherwise Monday |
Holiday weeks may change the schedule. We'll email you if your order is affected.
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What to do when your box arrives
Bring it inside
Please be available on delivery day and bring the box in as soon as possible.
Open carefully
Use gloves or a towel. Never touch dry ice with bare hands.
Freeze right away
Move all packs to your freezer immediately, even if you plan to eat some soon.
Check your order
Something not right? Take photos and contact us within 24 hours.
Dry ice safety: dry ice is extremely cold (−109°F / −78°C). Don't touch it with bare hands, keep it away from children and pets, and let any leftover dry ice evaporate in a well-ventilated area. Never put it in a sealed container, sink or drain.
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Arrives frozen, or we make it right
Durian is a perishable product, so we can't accept returns. But if your order arrives thawed, damaged or not as described, we'll send a replacement or a refund.
- Contact us within 24 hours of delivery
- Include your order number and clear photos of the box and packs
- Keep the packs in your freezer until we reply
Please note: we can't cover delays caused by an incorrect address or a package left unattended after delivery.
Common questions
Do I need to sign for the package?
No signature is required, but please bring the box inside as soon as it arrives. We'll email tracking so you know when to expect it.
The packs feel slightly soft. Is that okay?
If the packs are still cold and partly firm, they're safe. Put them in the freezer straight away. If they are fully thawed and warm, contact us with photos.
Can I choose a delivery date?
[Edit: Yes, you can pick a preferred date at checkout / Not yet, but you can add a note to your order.] We'll do our best to match it.
Do you ship to Alaska, Hawaii or outside the US?
[Edit: Not at the moment.] We currently ship only to [the contiguous United States] to make sure your durian arrives frozen.
Can I send Musang King as a gift?
Yes. Enter the recipient's address at checkout and add a gift note. Let them know a frozen box is on its way so they can put it in the freezer right away.
Free shipping. Order before Wednesday.
Place your order early in the week and it ships right away.